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Vacancy: customer care representative

M-KOPA Solar is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities and people with disabilities are strongly encouraged to apply.

Role:

To receive and handle all customer inquires presented and provide the necessary support required in relation to M-KOPA customer account or product(s) so as to achieve an overall positive customer satisfaction.

Responsibilities:

▪️House Keeping-Ensure cleanliness of the shop, demo stand all surfaces. Ensure all demos (Bulbs Tv’s are switched on the customer care desk is neatly arranged and clean.

▪️Customer Service-Offer exceptional service to all internal and external customers, internal customer are FSMs, DSRs, SEs. External customers are all walk in clients

▪️Stock Management; Ensure correct allocation of stock via sales app or M-KOPA net.

▪️Maintain and update records on stock. Primary custodian of all stocks received and as such is responsible for safety from damage or loss

▪️Safety: Ensure all COVID guidelines are adhered to in the shop this includes but is not limited to temperature checks, sanitize hands.

Experience, Skills and Competencies:

▪️Six (6) months and above experience in a front-line service or customer service capacity.

▪️Demonstrates passion for handling customers and resolving difficulty customer issues.

▪️Demonstrates competency in the use of Microsoft Office suit

▪️Portrays a pleasant, friendly and patient attitude.

▪️Excellent communication skills (both verbal and written) and listening skills.

▪️Strong work ethic with the flexibility to work on different shifts.

▪️Bachelor’s Degree or Diploma in any related field.

MUST-HAVE SKILLS

Customer Service

Communication Skills

Microsoft Applications

Sales & Marketing

How to Apply

Click here to apply

Closing date: February 26, 2021.

Only shortlisted applicants will be contacted.

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